Frequently Asked Questions
Q - Can we purchase direct from your factory or do we need to go through a dealer?
A- EuroLite sells both directly and also through local dealers. Our pricing model works the same in either case, since dealers provide valuable customer service as well as showcasing our products. If there is a dealer in your area then they will aid you in placing your order and can assist you through installation.
Q - How quickly will we receive CAD drawings?
A - The EuroLite team works hard to deliver CAD drawings in a timely manner. That can be in as little as 2 days or on larger projects, within a week. It can take longer with very large projects or when the client is still developing their design. We respond quickly to change requests and recap all oral communications in writing. Every window and door manufactured by EuroLite includes a fully dimensioned elevation drawing and separate sectional drawings for our client’s approval.
Q - Our local inspectors require NFRC codes. Are your steel doors and windows compliant?
A - All EuroLite products are certified to NFRC standards using a wide range of glass specifications. See more about our certifications.
Q - Can EuroLite assist us in budgeting choices?
A – EuroLite is proud to offer the best price for steel fenestration available. Our Project Managers are trained to help you decide what your architectural and climate needs are and then choose the products that will best meet those needs. We provide highly competitive pricing and can offer alternative choices if needed to keep within your budget.
Q - What is the EuroLite Doors warranty?
A - EuroLite Doors has the best warranty in the industry. All our doors carry a 20 year warranty on structure, a 10 year warranty on the finish and a 5 year warranty on glass. See full warranty.
Q - How do you package and ship your doors?
A - Our doors are packaged in custom made steel skids that provide the highest level of protection. The skids are designed for a forklift to off-load the product from a truck. If your order is less than a full container load, then the skids will also have plywood cladding. You can also request a delivery truck with a lift gate that will enable you to move the skids to pavement level. Generally, two to three strong men can unpack each skid and move individual products by hand. Deliveries are usually by 18 wheel trucks, but smaller trucks are available for smaller orders if requested.
Q - How long will it take to get my order?
A - Custom made doors and windows are usually delivered to your location within 12-18 weeks after final CAD design approval. This time may vary depending on logistical factors beyond our control. Your project manager will be able to give you updates on projected delivery times when you place your order.
Q - How easy is it to install EuroLite windows and doors?
A - Installing EuroLite steel windows and doors is very straight forward. The jambs or window frames usually have four or more attachment lugs that are screwed into the rough opening. Other methods can be utilized in special circumstances. Casement sashes and door slabs, with pre-installed glazing, are then lifted onto the hinges. A pdf guide is provided which shows installers exactly how to install and adjust your doors and windows. This file is available in English, Spanish and French.
Q - What is the maximum size of window or door we can order?
A - The overall size of a completed unit is essentially unlimited. However, shipping constraints restrict each piece to a max of 94" wide by 147" high, so units larger than this must be mulled on site. Additionally, glass size limitations may restrict panel sizes, dependent on the glass style choses. A EuroLite project manager will walk you through the variables and assist you in achieving the optimum solution for your particular project.
- As a contractor I’ve had the opportunity now to do business with EuroLite Doors 3 times this year and I must say, they have provided top customer service and delivered premium quality products at a significant savings. In all cases, my client’s were thrilled with the finished product.
- As the owner/builders of our home I can say your customer service was wonderful during the entire process. We love our door and your price was very reasonable. We show the door to everyone who stops by to see the house.
Christine & Gary Dowell
- We have nothing but praise for the product we purchased from you. Your professionalism with this product and service was exceptional from start to finish. Your instructions were very easy to understand and simple to install and level out the door.
Tony and Carmela Cuzzetto